Play Smart. Play Safe. | FPG Responsible Gaming Center

Welcome to the official Fortune Play Gaming (FPG) Responsible Gaming Hub. At FPG, our philosophy is simple: Gaming should always be entertainment, never a burden.

 

We are deeply committed to maintaining a safe, transparent, and controlled environment for our Filipino community. While we pride ourselves on offering the most exciting games and biggest rewards, our top priority is—and always will be—your well-being.

Staying in Control: For the vast majority of our players, online gaming is a fun leisure activity. However, we understand the risks. This resource page is designed to empower you with:

 

  • Smart Tools: How to set deposit limits and cool-off periods.

  • Self-Assessment: How to recognize if your gaming is becoming a problem.

  • Support Resources: Direct links to professional help if you or a loved one needs it.

The FPG Promise: We follow strict Global Player Protection Standards. If the fun stops, we are here to help you stop.

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Master Your Gameplay: Smart Tools for Control

At Fortune Play Gaming (FPG), we believe that a true VIP knows when to play and when to stop. We have integrated advanced Bankroll Management Tools directly into your account dashboard to help you play smarter.

You can adjust these settings at any time:

 

  • 📉 Deposit Limits: The most effective way to manage your budget. Set a cap on how much you can deposit daily, weekly, or monthly.

  • 🛑 Loss Limits: Protect your winnings. Set a maximum amount you are willing to lose in a specific period. If you hit this number, the system automatically pauses your play.

  • ⏱️ Session Timers: It’s easy to lose track of time when you’re having fun. Set a “Reality Check” reminder to pop up after 30, 60, or 90 minutes.

How to Activate Protection Tools:

  1. Log in to your FPG Dashboard.

  2. Go to Account Settings > Player Protection.

  3. Select the limit type (Deposit, Loss, or Time).

  4. Enter your preferred amount and click “Confirm.”

    • Note: Decreasing limits takes effect immediately. Increasing limits requires a 24-hour cooling-off period.

Need a Timeout? The Power of Pausing

If gaming is no longer feeling like fun, it is time to step away. FPG offers flexible options to help you take a break:

 

  • ❄️ The Cool-Off (Short Term): Feel like you’re chasing losses? Take a 24-hour to 7-day break. Your account will be temporarily frozen, giving you time to reset.

  • 🔒 Self-Exclusion (Long Term): For players who need a serious break. You can block access to your FPG account for 6 months, 1 year, or permanently.

    • During this time, you will not be able to log in, deposit, or create new accounts. We will also remove you from all marketing lists.

How to Self-Exclude: You can activate this in your settings or contact our 24/7 Support Team via Live Chat for immediate, confidential assistance.

The Reality Check (Self-Assessment)

Responsible Gaming means being honest with yourself. Review the following statements. If you answer “YES” to several of them, it may be time to seek help:

 

  • Do you gamble to escape worry or trouble?

  • Do you borrow money or sell possessions to gamble?

  • Have you lied to friends or family about how much time/money you spend gaming?

  • Do you try to win back lost money (chasing losses)?

  • Does gambling negatively impact your work or relationships?

Professional Support Network

You are not alone. If you or someone you know is struggling, confidential support is available from these independent global organizations:

    • Gambling Therapy: Global support offering online counseling, forums, and email advice for anyone affected by problem gambling.

      ➡️ Visit Gambling Therapy

      • GamCare: The leading provider of information, advice, and support for the prevention and treatment of problem gambling. ➡️ Visit GamCare

      • FPG Internal Support: Our local team is trained to listen. If you need help using our tools or finding a local specialist, contact us at support@fortuneplay.ph.

Zero Tolerance: Protecting Minors (Strictly 21+)

Fortune Play Gaming (FPG) operates under a strict Zero-Tolerance Policy regarding underage gaming. Access to our platform is exclusively reserved for individuals aged 21 and above, in full compliance with Philippine Legal Standards.

  • 🛡️ Advanced Verification (KYC): We utilize sophisticated age-verification technology during registration and withdrawal to confirm every player’s identity. Any account found to be used by a minor will be immediately suspended and reported.

  • 👨‍👩‍👧‍👦 Parental Responsibility: We urge parents to keep their devices secure. If you share your computer with minors, we recommend installing filtering software such as NetNanny, CyberPatrol, or Qustodio to block access to gaming sites.

  • Report a Violation: If you suspect a minor is accessing our platform, please contact us immediately. We investigate all reports with urgency.

Our Ethical Marketing Promise

We believe in selling entertainment, not false hope. FPG is committed to the highest standards of Ethical Advertising.

Our Marketing Principles:

  • 🚫 No Targeting Minors: Our ads are designed strictly for adult audiences.

  • ⚖️ Transparency: We never mislead players about the odds of winning or the risks involved.

  • 🎉 Fun, Not Finance: We promote gaming as a form of leisure and entertainment, never as a way to “get rich” or solve financial problems.

Confidential Assistance

We are here to listen, not to judge. Our Player Protection Team is rigorously trained to handle responsible gaming inquiries with the utmost sensitivity and confidentiality.

If you need help setting limits, understanding self-exclusion, or just need someone to talk to about your gaming habits, reach out to us.

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